IS&P Help Desk
The IS&P Help Desk is a branch of the IS&P Client Services Department from the
Information Services and Planning Division (IS&P). Working closely with
Technology Support Services, Instructional Technologies and Information Systems,
Client Services coordinates the efforts and activities of the IS&P Help Desk to
provide faculty, staff, and students with technical support and information.
Through our call center, walk-ins, and on site services, the IS&P Help Desk
provides a full range of computing assistance, which include:
Submitting an Service Ticket:
When submitting a technical request, the client will be asked to provide as much
information as possible to be included in the description ot the service ticket
to be created. This will help the technician prepare for the work order
and make special arrangements required prior to arriving at the location.
In most instances, it is best for the client who is experiencing the technical
problem to contact the IS&P Help Desk themselves, in order to create a detailed
and accurate description of the problem and/or situation. Service tickets
could be created for any of the following services:
- PCs and peripherals specifications, repairs and troubleshooting
- Network repair and troubleshooting
- E-mail support
- Phone system specifications, repairs and troubleshooting
- Internet access repairs and troubleshooting
- Fax/Printer installations
- Hardware/Software installations
Technical Assistance over the phone:
Client Services technicians provide technical support for many common computer
and software problems over the phone or the network.
Instructional Technologies Equipment Reservations:
Equipment reservations can be made for Instructional Technologies which
includes: data projector, laptop, Sympodiums, TV, VCR, DVD, Digital Cameras,
classroom equipment support, confirmation of reservations, changes to
reservation.
NOTE: In order to ensure the delivery of the equipment, the Instructional
Technologies department must receive client's request via the Help Desk at least
2 working days in advance.
Reservations for equipment for
Special Events must be received at least
1 week in advance.
When possible, the Instructional Technologies department will contact
you through e-mail and by telephone at least 1 day (24 hours) in advance if your
request cannot be filled.
Help Desk Hours:
Monday through Thursday 7:30 a.m. to 6:00 pm.
Fridays 7:30 a.m. to 5:00 p.m.
If clients experience a technical emergency during the evening, weekends and/or
holidays and need to reach a technician, the client is able to leave a message
on the telephone system and a technician will return the call.
Methods of Requesting Services:
Fax: 956-872-5580
Phone: Extension 2111 (from any campus phone)
E-mail:
isphelp@southtexascollege.edu
Walk ins: Visit us at 3200 W. Pecan Blvd. Building M-128
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